Customer agrees to a minimum 12 month contract term for services. The contract for services is automatically renewed each renewal period (12 months) in perpetuity subject to written cancellation by the Customer.
Service Fees:
Fees for service(s) ordered by the Customer shall begin on the date of the initial order and that date shall serve as the anniversary date for all future billings including one time fees, upgrades, additional services, cancellations and service credits. Fees are due in advance of the service cycle (12 months) and will be billed on the anniversary date of rebilling period.
Upgrade Fees:
Upgrades ordered on the billing anniversary date will be billed for the full service and will continue on each anniversary date.
Additional Service Fees:
Additional services ordered on the billing anniversary date will be billed for the full month service and will continue each month on the anniversary date. Additional services ordered after the normal anniversary billing date will be pro-rated to the next anniversary date and billed as a one time pro-rata charge. Future charges will appear as full monthly fees added to your existing anniversary billing date.
One Time Fees:
One time fees, such as setup fees, administrative fees, bandwidth overages and late fees are due and payable at the time they are incurred, and agreed upon in writing or via ticket with approval.
Cancellation by client:
The Company requires a seven (7) day written cancellation notice prior to the anniversary billing date for discontinuance or downgrades of services. Failure to supply the requisite seven (7) days written notice of cancellation will result in a full billable cycle prior to cancellation. Notice of written cancellation needs to be performed through the online customer portal located at http://www.jrswebsolutions.com/contact_us.html. All customer data remaining after the cancellation date will be destroyed for security and privacy reasons.
The customer is responsible for all money owed on the account from the time it is established to the time that cancellation has been confirmed by JRS Associates Pty Ltd. Transferring your domain away from JRS Associates does not mean your account is automatically cancelled. You must notify JRS Associates to cancel your account, using one of the methods listed above.
Cancellation and Termination of Services by JRS Associates
JRS Associates reserves the right to cancel your service at any time.
If your account is cancelled because you have violated JRS Associates usage policies, no refund will be paid.
Refunds & Disputes:
All services rendered by The Company are non-refundable. This includes, but is not limited to: setup fees, one time fees, renewal and service fees (12 months), upgrade fees, additional service fees, administrative fees, and late fees. Customers seeking to resolve billing errors are instructed to immediatly contact JRS Associates via email at http://www.jrswebsolutions.com/contact_us.html.
Customer agrees not to chargeback any credit card payments for services rendered. A chargeback of payment for services rendered will result in an additional charge of $150 and will be subject to collection by an authorized collection agency.
Lawful purpose
JRS Associates may refuse service to anyone. You may use JRS Associates services only for lawful purposes. You may not transmit any materials that are in violation of any Federal, State or Local laws. You may not transmit any copyrighted materials or material protected by trade secrets. JRS Associates will make the decision as to whether materials violate its policies.
Specific acceptable useage policies , unauthorized use
JRS Associates will strongly react to any use or attempted use of an Internet account or computer without the owner's authorization. This includes "social engineering" (tricking other people into releasing their passwords), password cracking, security hole scanning, etc. Any of these actions by a JRS Associates customer, whether or not the attacked account or computer belongs to JRS Associates, will result in action against the attacker.
Possible actions include warnings, account suspension or cancellation, and civil or criminal legal action, according to the seriousness of the attack.
JRS Associates may deny use of *.jrswebsolutions.com third-level domain names which are found to be obscene, offensive, or pornographic. Content which is referenced by a *.jrswebsolutions.com third-level domain may not be obscene, offensive, or pornographic. Determining these criteria is within JRS Associates sole discretion.
ZERO TOLERANCE
If you send unsolicited email or cross post to Usenet newsgroups, you may be subject to immediate cancellation.
JRS Associates may cancel your account and terminate your services immediately, with no prior notice and no refund of unused service fees!
This policy is to promote proper Internet etiquette.
Payment policies
JRS Associates accept all major credit card payments by PayPal, cheque and direct debit upon written approval.
Processing is done via 3rd party International Creditcard merchant.
Initial Fees
Payment of the setup fee and first period's charges are required for JRS Associates to activate your service.
Setup fees are non-refundable.
Fees for domain name setup, renewal, or transfer are non-refundable.
JRS Associates will notify you by email if the initial charge to your card is declined. A second attempt to bill the card will be made in three days. If the card is again declined and you have not provided alternate valid credit card information, JRS Associates will cancel your order. Please note that services willnot be activated until payment is received.
Payment by check will only be allowed for payment periods 12 months. Service for check paying customers will only be activated after your check clears bank processing.
Recurring Charges :
You must pay for your service by the first day of each billing cycle. Billing cycles are based on when you initially signed up for service.
When paying by credit card, the client aggrees that JRS Associates automatically charge their credit card on the first day of the billing cycle . Your account will be suspended if three attempts to charge the card are declined.
Pricing policy:
JRS Associates will not change your fees during the middle of your billing cycle. If fees change, they will go into effect the first day of your next billing cycle. If you signed up for JRS Associates under a special promotion and you change your services, the special promotion pricing will no longer be valid for your new services. JRS Associates may change package features and specifications at its discretion.
INDEMNIFICATION
Customer agrees that it shall defend, indemnify, save and hold JRS Associates harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney's fees asserted against JRS Associates, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, its agents, employees or assigns. Customer agrees to defend, indemnify and hold harmless JRS Associates against liabilities arising out of; (1) any injury to person or property caused by any products sold or otherwise distributed in connection with JRS Associates server; (2) any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party; (3) copyright infringement and (4) any defective products sold to customer from JRS Associates server.
DISCLAIMER
JRS Associates will not be responsible for any damages customers or their enterprises may suffer. JRS Associates makes no warranties of any kind, expressed or implied for services we provide. JRS Associates disclaims any warranty, merchantability or fitness for a particular purpose. This includes loss of data resulting from delays, non-deliveries, wrong delivery, any and all service interruptions caused by JRS Associates and its employees. JRS Associates reserves the right to revise its policies at any time.
LIMITATION OF LIABILITY
In no event shall JRS Associates be liable to customer for any damages resulting from, or related to, any failure or delay of JRS Associates in providing access to the internet under this agreement. JRS Associates makes no warranties of any kind, expressed or implied for services we provide. JRS Associates disclaims any warranty, merchantability or fitness for a particular purpose. In no event shall JRS Associates be liable to customer for any indirect, special or consequential damages or lost profits arising out of or related to this agreement, the performance or breach thereof, or the accuracy or correctness of databases or the information contained therein, even if JRS Associates has been advised of the possibility thereof. Any claim or legal action arising out of failure, malfunction or defects in JRS Associates services or goods, or arising from this contract in any respect, shall be brought within a period of one (1) year following the occurrence or said claim shall be deemed waived. JRS Associates liability to customer hereunder, if any, shall in no event exceed the total amount customer paid to JRS Associates hereunder. JRS Associates will not be responsible for any damages suffered by customer in any way related to this agreement. This includes loss of data resulting from delays, non-deliveries, wrong deliveries, and any and all service interruptions caused by JRS Associates and its employees by its own negligence or customers errors or omissions. JRS Associates reserves the right to revise its policies at any time.
